Ruth Hansten


This highly interactive and experiential full-day on-site workshop allows participants to fully understand their professional practice and their accountability to the patients, their families and the public.


Develop plans for improving nurse delegation, supervision feedback, and care delivery structure.
Describe the impact of good teamwork (appropriate delegation and supervision) on staff satisfaction, patient satisfaction, & clinical outcomes.
Know and understand the 4 Ps of teamwork.
Describe the 5 Rights of Nurse Delegation and Supervision.
Differentiate the roles of RN, PCTs, according to state regulations.
Analyze current level of delegation supervision and feedback on the units.
Apply elements of nurse delegation and supervision to clinical scenarios: Right Task Matched with Right Person in the Right Circumstances, Offering Right Communication/Direction, Right Supervision.
Use a reciprocal feedback process to improve a colleagues’ teamwork or performance using Right Feedback.
Practice initial direction, ongoing and celebration team checkpoints.
Commit to future practice using expert nurse delegation supervision steps and checkpoints and feedback.


For the past 20 years, Ruth Hansten RN, PhD, FACHE, has taught nurse delegation, teamwork, and professional practice skills in consultation with over 160 organizations nationally. Her book, Clinical Delegation Skills: A Handbook for Professional Practice (Jones and Bartlett, 2009) is in its 4th edition and was awarded the AJN Book of the Year award in 1994.

Her work with bedside care delivery models is featured in other nursing textbooks. Dr. Hansten's doctoral study about critical thinking and clinical judgment informs her ability to teach effectively and create optimal patient outcomes, while reenergizing staff's excitement and personal commitment to their healing connections.

For more information or to schedule a customized The Ultimate Charge Nurse: Delegation, Supervision and Critical Thinking Workshop at your facility, contact Kathy Watkins via phone at 773-224-6999 or via email at Email Kathy Watkins.