Archive for the 'Awards & Accolades' Category

3 Compelling Coaching Questions about Your Professional Practice Model

Monday, January 4th, 2016

It’s 2016! Resolve to renew your nursing care delivery model. Whether you call “it” a professional practice plan or just “how we work together to help people heal, ” persuasive results (better patient outcomes, employee satisfaction, and patient/family care experiences) will be worth your effort when all personnel share a positive purpose and work culture. […]

Improve Physician Patient Satisfaction Scores with Free Tool

Thursday, September 24th, 2015

   Boost HCAHPS scores with a Physician/Provider Self-Administered Indicator Tool  Dissatisfied with your patient experience scores?  We’ve been using a quick, effective tool to support physician-patient/family interactions. Providers use these indicators to identify their own beneficial (or detrimental) behaviors, using a coaching approach that encourages enduring change. The recent IOM Report “Improving Diagnosis in Health […]

Another Look at RN Skill Level & Patient Outcomes

Thursday, August 6th, 2015

(First Published in Linked In Pulse Aug 5, 2015 by Ruth Hansten) Wondering about healthcare acquired conditions, errors, readmissions, and lack of care coordination throughout the continuum? Have you checked your basic professional practice skills lately?  Optimal Skill Levels would be 100%. In reviewing 1382 RNs’ self-assessed skill level before RROHC (Relationship & Results Oriented […]

What key nursing leadership skill could be lacking for optimal patient care?

Monday, September 30th, 2013

professionalpracticeimprovementspostlevel12 When resources are tight and patients present with myriad comorbidities, no matter what station along the healthcare continuum you may work in, each person on the team must be willing, and able, to exert their best efforts.  As complex as healthcare is, if the RNs at the point of care aren’t effectively leading the […]

Congratulations to Healthgrade Patient Safety Excellence Award-winning clients

Monday, April 15th, 2013

 I wanted to draw everyone’s attention to the great news related to the Healthgrades 2013 Patient Safety Excellence awards. We congratulate clients Beaumont Troy in Troy Michigan, Kaiser Sunnyside Medical Center in Clackamas OR (RROHC Specialists, Facilitators, and Master Coaches) and also St. Joseph Mercy, Michigan, and St. David Healthcare in Austin, TX. As stated […]