Archive for the 'Stories' Category

The Curious Coach’s Questions: Coaching Skills for Healthcare Leadership

Wednesday, April 29th, 2015

Curiosity and Open-Ended Questions:  These vital competencies should headline skills labs for healthcare professionals with the dual intent of enhancing their own abilities while developing others. Our quiver of leadership skills is incomplete until we add coaching inquiries, delivered from a true attitude of curiosity, allowing us to learn together with those we lead:  patients, […]

The Value of Coaching

Wednesday, January 22nd, 2014

Feedback from healthcare leaders about the most valuable aspects of coaching, after  receiving coaching, and after coaching development: Ability to pause, reflect, and grow Learning to monitor my own reactions I learned to be a more active listener Gained from listening more effectively I have begun using more open-ended questions (with the intention that the conversations lead to […]

Few doctors, nurses report asking patients about what they expect in their care

Monday, October 31st, 2011

Few doctors, nurses report asking patients about what they expect in their care. The Boston Globe reported on 10/27/11 on the BMJ Quality and Safety report by Bates and Rozenblum related to whether or not doctors and nurses actually ASK the patient about his expectations.   The survey included 1004 care providers in 4 academic medical centers […]

Patient Centered Care Lowers Cost

Monday, August 29th, 2011

Yes! Again we see the impact of relationship and results oriented healthcare (or patient centered care that focuses on patients’ and families’ preferred outcomes) in an blog about an article from Dr. Klea Bertaks and Dr. Rahman Azari from the July 2011 Journal of the American Board of Family Medicine.  The authors promote patient centered […]

Oakwood’s Nursing Assistant Program based on RROHC

Friday, August 20th, 2010

Diane DiFiore submitted this information about Oakwood’s nursing assistant program based on the RROHC program.  This has put new vitality into their teams! We are proud of what Diane and her organization has done! OAKWOOD HEALTHCARE SYSTEM ROC AMBASSADOR PROGRAM Oakwood Healthcare System is the first healthcare system in southeast Michigan to implement Relationship Oriented […]