Delivering World Class Care

A new article by Ruth Hansten has been posted online by Washington Healthcare News today (2/8/2102).

 Ruth’s  article discusses how leaders in 2012, amidst the turblence of our current environment, can renew their focus on the basics so that basic nursing care omissions are not creating further HACs (hospital acquired conditions) or safety concerns for fragile patients.  

“In the words of former Mariott leaders Dow and Cook, “You must be brilliant at the basics to become world class.” … we must progress beyond hotel service skills, again focus on basic patient care tasks and processes, participate as an interdisciplinary team in patients’ healing processes, choosing authenic presence as we navigate patients and families safely through the most challenging times in their lives.  That’s world class health care.” Hansten, Washington Healthcare News, 2/08/2012.

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