Transform Underperformers Through Coaching

If your goal is expedited, efficient departmental metamorphosis:

  1. Review what’s happening at the point of care.
  2. Follow with targeted process development.
  3. Seal the skill gaps through training and coaching.

Perhaps your HCAHPS scores are improving — except for a couple of problem units.¬†We coach and train your nurse executives and unit managers to implement solutions.

Targeted Coaching Helps You Achieve Quality Care
and Improve HCAHPS Scores 

Professional Practice Review of Department: As we review the anonymous online surveys completed by RNs, techs, unit secretaries and leaders, we identify skill gaps and teamwork issues.

Change of Shift Observation Tools: We provide you with tools to observe the actual processes of shift handover and the ways in which nurses, techs and physicians work together, and process gaps that may be occurring that further impact care and safety. Or we visit you on-site to observe and listen to shift handoff and thereby ascertain current levels of clinical reasoning and care coordination.

Design of Assignment and Care Delivery Models: We review your current patient population and how care is being allocated — and whether the 5 Rights of Delegation/ Supervision are being used appropriately, or if best practices are being employed.

Recommendations: We help you determine next steps, whether it be skill development or process revision, working with your unit councils or care leaders.

Coaching: Practical experience working with over 175 healthcare organizations over the last 20 years allows us to work effectively — and quickly — with executives and unit leaders to help them define their goals, identify barriers and review next steps, with feedback and advice as requested.

Celebrate the Results: We celebrate our roles in helping you transform your own workplace — and the outcomes are better patient/family satisfaction, improved fall and pressure ulcer rates, happier staff and providers.

Call or email us for assistance or visit our website for additional information: 360-437-8060,,,

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